FLS CRM Privacy Policy
Effective Date: August 1, 2025
FLS CRM values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our services.
This Privacy Policy applies to FLS CRM and all related services provided by FLS CRM.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name
Email address
Phone number
Billing and payment information
Account credentials and login data
b. Usage Data
IP address
Browser type and device information
Log files and activity within the platform
Messaging and call metadata (not message content unless required for support)
c. Customer-Provided Data
Contact records
Message templates
Call recordings (if enabled by the user)
Automation workflows and CRM configurations
You retain ownership of all customer data you input into the platform.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain FLS CRM
Create and manage user accounts
Process billing and subscription payments
Deliver transactional communications
Enable SMS, voice, and email messaging features
Provide customer support and troubleshooting
Improve platform performance and security
Comply with legal and regulatory obligations
3. SMS and Messaging Consent
By submitting your phone number and opting in through our forms, you consent to receive transactional text messages from FLS CRM. These messages may include:
Missed call follow-ups
Appointment confirmations or reminders
Responses to service inquiries
Account-related notifications
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact support@flscrm.com.
Important SMS Disclosure
SMS consent is not shared with third parties for marketing purposes.
SMS delivery may involve third-party providers such as Twilio or similar messaging carriers.
Consent to receive SMS messages is not required to use core platform features unless explicitly stated.
4. Marketing Communications
If you separately opt in, you may receive marketing or promotional messages from FLS CRM. Marketing consent is optional and may be withdrawn at any time by replying STOP or contacting support.
We do not send unsolicited marketing messages.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Trusted service providers required to operate the platform (such as payment processors, SMS providers, email delivery services)
Legal authorities if required by law or to protect our legal rights
Successor entities in the event of a merger, acquisition, or asset sale
All third-party providers are required to maintain confidentiality and use the information solely for service delivery.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only as long as necessary to:
Provide services
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements
Account data may be deleted within 30 days after account termination, as outlined in our Terms of Service.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Object to certain processing activities
Withdraw consent at any time
Requests can be made by emailing support@flscrm.com.
9. Cookies and Tracking
We may use cookies and similar technologies to:
Maintain user sessions
Improve performance and usability
Analyze platform usage
You can control cookie settings through your browser.
10. Children’s Privacy
FLS CRM is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of the service constitutes acceptance of the updated policy.
12. Contact Information
If you have questions about this Privacy Policy or your data, contact us at:
FLS CRM
220 S. Main St.
Royal Oak, MI 48067 USA
Email: support@flscrm.com
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